Refund and Returns Policy

1xgadget.com Product Return and Refund Policy

1xgadget.com is committed to excellent customer service and follows a clear product return and refund policy. Customers can return products or cancel orders based on the following conditions before delivery, at the time of delivery, or within 24 hours of delivery:

Product Return Policy:

Cases Where Products Can Be Returned (Authorized Returns):

• If the product's quality, quantity, or description does not meet the customer's expectations.
• If the product is delivered damaged or defective.
• If the product's packaging is damaged or unsatisfactory.
• If the product is rendered unusable for any of the above reasons.
• If the wrong product is delivered.

Cases Where Products Cannot Be Returned (Unauthorized Returns):

• Perishable goods returned after 24 hours.
• Products returned without valid reasons.
• Products damaged due to customer usage.
• Missing packaging or included items (e.g., manuals, warranty cards).
• Products installed or used (unless there’s a defect).
• Incorrect or missing serial/UPC numbers.
• Used PPE items (e.g., masks, gloves).
• Opened or used intimate wear or hygiene products.

Refund Policy:

1xgadget.com strives to deliver the best products and services. In case of failure, a full refund will be issued for eligible returns within 7 to 10 business days.

Cases Where Refunds Are Issued (Authorized Refunds):

• Canceling an order before it is shipped from the warehouse.
• Canceling an order before delivery.
• Returning products that meet the authorized return conditions.
• If an order is canceled by us (e.g., due to stock unavailability).

Refund Process:

• Refunds are usually processed through the same payment method used by the customer (e.g., debit/credit card, mobile banking).
• For cash-on-delivery payments, refunds will be processed to the customer's provided mobile banking account.
• Refund timelines depend on the processing time of payment gateways and banks.

Cases Where Refunds Are Not Issued (Unauthorized Refunds):

• Delivery delays due to external factors (e.g., natural disasters, transportation issues) after the product leaves the warehouse. However, in such cases, we will communicate with the customer and take appropriate action.
• Delivery delays caused by incorrect addresses, product availability, or weight issues provided by the customer.

Quality-Related Returns/Refunds:

• If the delivered product is damaged or the quantity is incorrect.
• Customers must notify us within 2 days of delivery.
• Adequate proof (e.g., photos, videos) must be provided to support the complaint.

Replacement Policy:

• Replacement is subject to product availability.
• For domestic products, replacement efforts will be made within 7 to 10 business days.
• For international products, replacements may take 30 to 45 business days.
• If a replacement is not possible, a refund will be issued.

Caution:

1xgadget.com monitors accounts for excessive returns or false complaints and may take necessary actions if required.

• Customers with a history of false orders may not be eligible for "Cash on Delivery" services.
• Such customers may be required to pay the full price in advance.

We are always committed to providing the best service to our customers, as their satisfaction is our top priority.